Introduction

At Coachlytics, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our athletic performance tracking platform.

By using Coachlytics, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We collect information you provide directly to us, including:

Name, email address, and contact information
Organization or team affiliation
Account credentials and profile information
Payment and billing information
Communications with our support team

Athletic Performance Data

When you use our platform, we collect:

Athlete performance metrics and statistics
Training plans and workout data
Competition results and progress tracking
Team management information
Goal setting and achievement data

Technical Information

We automatically collect certain technical information, including:

Device information and browser type
IP address and location data
Usage patterns and feature interactions
Log files and error reports

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and manage your account
Generate performance analytics and insights
Communicate with you about your account and our services
Provide customer support and technical assistance
Send you updates, newsletters, and marketing communications (with your consent)
Ensure platform security and prevent fraud
Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

With Your Consent

We may share your information when you explicitly consent to such sharing.

Service Providers

We may share information with trusted third-party service providers who assist us in operating our platform, conducting business, or serving our users, provided they agree to keep this information confidential.

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from public authorities.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication measures
Employee training on data protection
Incident response procedures

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

To exercise these rights, please contact us at support@coachlytics.com.

Access: Request access to your personal information
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a portable format
Restriction: Request restriction of processing
Objection: Object to certain types of processing

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

Athletic performance data may be retained for longer periods to maintain historical records and analytics, but will be anonymized where possible.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

For athletes between 13-18 years of age, we require parental or guardian consent before collecting their information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: support@coachlytics.com